WE VALUE YOUR PRIVACY
THE PERSONAL INFORMATION WE COLLECT
Assets Microfinance Bank uses the personally identifiable information you provide to communicate with you in response to your inquiries, provide the services you request, and manage your account. The types of personal information which we may collect and process are:
Assets Microfinance Bank will only collect the necessary information to provide the service(s) that you have requested.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect information about you and any other party whose details you provide to us when you:
HOW WE USE YOUR PERSONAL INFORMATION
Certain principles guide the collection and use of personal data. The following principles guide the collection and use of your information:
All personal information that we collect and the process is justified by lawful processing on the basis that:
Your personal information may be used:
We sometimes use automated systems and software to help us reach decisions about you, such as making credit decisions, carrying out security, fraud and money laundering checks, or processing your data when you apply for some of our products and services.
This type of processing is carried out on a lawful basis. You can contact us to request that a human being review automated processing if you detect any inaccuracies in your personal data.
We may use data analytics tools to analyze the information generated and stored during your use of our services to improve our services, provide content tailored to your personal preferences, and monitor our website’s traffic and usage. The other purposes include:
Third-party service providers may provide all these tools, including collecting and tracking certain data and information regarding the characteristics and activities of visitors to our website. We may disclose data, including personal information, to such third-party services providers to obtain such services.
You have the right to object to processing based on our legitimate activities. Still, this may affect our ability to provide certain services or solutions for your benefit if you object.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may share the information about you to the extent permitted by law, with the following:
We may share non-personally identifiable information (e.g., the pages you visit, which links you click, which ads you see and click on, and the categories of search terms you enter) about using our website or portal publicly or with third parties. This will not include information that can be used to identify you.
Your Personal information will not be shared with third parties for marketing purposes.
HOW WE PROTECT YOUR INFORMATION
The security of your personal information is important to us. Assets Microfinance Bank, therefore, takes reasonable precautions to protect your personal information. We generally follow accepted industry standards to protect the personal information submitted to us during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. However, we have implemented appropriate technical, physical, and organizational measures designed to protect personal information against accidental or unlawful destruction, accidental loss, damage, alteration, unauthorized disclosure or access, as well as all other forms of unlawful processing.
Where we have provided you (or where you have chosen) with a password that grants you access to specific areas on our site, you are responsible for keeping this password confidential. We request that you do not share your password or other authentication details (e.g., token generated codes) with anyone. Other security measures you can take that will help us protect your data can be found at Security Information
WHERE WE STORE YOUR INFORMATION
All Personal Information you provide to us is stored on our secure servers and secure physical locations and cloud infrastructure (where applicable) to provide seamless services to you. Whenever your information is transferred to other locations, we will take all necessary steps to handle your data securely.
HOW LONG DO WE STORE YOUR INFORMATION
We retain your data for as long as is necessary for the purpose(s) that it was collected. In some circumstances, we may retain your personal information for more extended periods following regulatory, legal, tax or accounting obligations. Data that is not retained is securely destroyed when it is identified that it is no longer needed for the purposes for which it was collected.
We will retain your personal information for such length of time as may be required by law, regulation, the internal policies of Assets Microfinance Bank.
YOUR RIGHTS UNDER THIS POLICY
Following the regulation, you have the following rights in respect of your personal information:
You also have the right to:
Please note that we may collect information about your computer (or mobile device) for our digital channels, including where available or necessary, your IP address(es), operating system and browser type for system administration, or for our commercial purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
MAINTAINING ACCURATE INFORMATION
Keeping your account information accurate and up to date is very important. You have access to your account information, including your contact information, account balances, transactions and similar information through various means, such as account statements and Internet Banking. If you discover any inaccuracies in your personal information, please promptly notify us and provide the required documentary evidence to implement the necessary updates or changes.
PRIVACY OF CHILDREN
We understand the importance of protecting children’s privacy. We do not knowingly collect names, email addresses, or personally identifiable information from children. We do not knowingly market to children, nor do we allow children under 18 to open online accounts
DISPUTE RESOLUTION OR FILING A COMPLAINT
We may update this policy from time to time. Where there are changes in how we use your personal information, we will notify you by posting a prominent notice on our website.